MGKFitness: Run

Support

Email hello@mgkcodes.com. It is read by the person who built the app, so please say what you were doing when it went wrong rather than only what went wrong.

A run did not record properly

The most useful things to include are the date and rough start time of the run, your iPhone model and iOS version, and whether the screen was locked or the app was in the background at the time.

Your data

Runs are stored on your phone. They are only uploaded if you turned backup on, which is off unless you chose it.

You can delete everything permanently from inside the app: Profile, then Settings, then Delete account. That erases your runs, plans and coach conversations from our systems as well as your phone. It cannot be undone and we cannot reverse it for you afterwards, which is the point of it.

What is collected and who receives it is set out in the privacy policy.

Subscriptions and refunds

The coach is an auto-renewing subscription bought through the App Store. Recording runs is free and is not part of it.

Cancel it in your Apple ID settings, not here. We cannot cancel a subscription for you, and we cannot issue a refund: Apple takes the payment and handles both. Open Settings on your phone, tap your name, then Subscriptions. Refunds go through reportaproblem.apple.com.

If you paid and the coach is still locked, that is ours to fix. Email us and say which Apple ID you bought it with.

Health and safety

Run is not a medical device and its coaching is not medical advice. See the medical disclaimer. If something hurts, stop, and speak to a doctor rather than to us.