MGKFitness: Run
Support
Email run@mgkfitness.mgkcodes.com. It is read by the person who built the app, so please say what you were doing when it went wrong rather than only what went wrong.
A run did not record properly
The most useful things to include are the date and rough start time of the run, your phone model and its OS version, and whether the screen was locked or the app was in the background at the time.
Before you write in, check the location setting. Run only ever asks to use your location while you are using the app, and that is all it needs: a run you start keeps recording with the screen locked and the phone in a pocket. It never asks for “Always”. What it does need is your precise location, because an approximate one is too coarse to draw a route.
iPhone: Settings, Run, Location → While Using the App, with Precise Location on.
Android: Settings, Apps, Run, Permissions, Location → Allow only while using the app, with Use precise location on. While a run is recording, Android shows a “Recording your run” notification if notifications are allowed for Run. Some phones also hold a separate battery setting that stops apps in the background — if runs cut short, look for Run under battery optimisation and set it to unrestricted.
Your data
Runs are stored on your phone. They are only uploaded if you turned backup on, which is off unless you chose it.
You can delete everything permanently from inside the app: open the Profile tab, tap the gear at the top right for Settings, then Privacy & legal, then Delete account. That erases your runs, plans and coach conversations from our systems, and from your phone unless you choose to keep that copy. It cannot be undone and we cannot reverse it for you afterwards, which is the point of it. If you have already uninstalled the app, see deleting your account.
What is collected and who receives it is set out in the privacy policy.
Subscriptions and refunds
The coach is an auto-renewing subscription bought through the App Store or Google Play, depending on where you installed the app. Recording runs is free and is not part of it.
Cancel it in the store you bought it from, not here. We cannot cancel a subscription for you and we cannot issue a refund: the store takes the payment and handles both.
iPhone: Settings, tap your name, then Subscriptions. Refunds go through reportaproblem.apple.com.
Android: open the Play Store, tap your profile picture, then Payments & subscriptions. Refunds go through Google Play support.
If you paid and the coach is still locked, that is ours to fix. Email us and say which store account you bought it with.
Health and safety
Run is not a medical device and its coaching is not medical advice. See the medical disclaimer. If something hurts, stop, and speak to a doctor rather than to us.